These terms are the agreement between you and Elaarn when you use the Elaarn app, the browser version or elaarn.com. By creating an account or using Elaarn you agree to them. If you are under 18, please read them with a parent or guardian.
1. What Elaarn is
Elaarn is a practice app for students preparing for school and national exams in Uganda. It marks your work automatically and suggests what to practise next. It helps you prepare; it is not a school, and it can't promise any exam result.
2. Your account
- Use your own phone number and keep your sign-in code private.
- One account per person. Don't share accounts or make extra ones.
- Give your real class, so that contests and leaderboards stay fair.
- You are responsible for what happens on your account.
3. Using Elaarn fairly
You must not:
- cheat in contests, use someone else to answer, or use a modified copy of the app for ranked results,
- copy, sell or repost Elaarn's questions, hints or worked answers, in full or in part,
- try to break into, overload or reverse-engineer the app or its servers,
- use display names or reports that are rude, hurtful or pretend to be someone else.
We may remove results, reset leaderboard positions, or suspend or close accounts that break these rules. Where we can, we tell you why.
4. Contests and leaderboards
Weekly contests run at set times and follow the fair-play rules. Leaderboards are separate for each class. A flagged attempt keeps its score and feedback but is left off the leaderboard. If you think a ranking is wrong, write to support@elaarn.com and we will look again.
5. Questions and marking
- Elaarn's questions are written by us to the national syllabus. They are not UNEB past papers. The questions, hints, explanations, the app and the Elaarn name and logo belong to Elaarn.
- Marking is automatic. We check questions and marking carefully, but mistakes can happen. If you think a question or mark is wrong, use "Report a problem" in the app.
- Your own working stays yours. You let us store and mark it so the app works.
6. Free and premium plans
Elaarn has a free plan with daily limits and a paid premium plan. Prices and what each plan includes are shown in the app before you pay. Payments are made by mobile money through Pesapal. Refunds are covered by our refund policy. Premium days earned through referrals have no cash value.
7. Changes to Elaarn
We keep improving Elaarn and may add, change or remove features or subjects. If a change takes away something you have paid for, we will offer a fair refund or extra premium time.
8. Our responsibility
We work to keep Elaarn available and correct, but it may sometimes be unavailable or contain errors. As far as the law allows, we are not responsible for indirect losses, such as an exam result, and our total responsibility to you is limited to what you paid us in the last 12 months. Nothing in these terms takes away rights you have under Ugandan consumer law.
9. Closing your account
You can delete your account at any time (see Delete your account). We may close accounts that seriously or repeatedly break these terms.
10. Law and contact
These terms are governed by the laws of Uganda. If we change them, we update the date at the top and tell you in the app about important changes. Questions: support@elaarn.com.