You can delete your Elaarn account and its data at any time. A parent or guardian can also ask us to delete their child's account.
1. In the app
- Open Elaarn and go to Profile.
- Tap Settings, then Delete my account.
- Enter the code we send to your phone to confirm.
2. By email
If you can't open the app, write to support@elaarn.com with the subject "Delete my account" and the phone number on the account. We may send a code to that number to check the request is really from you. Parents and guardians: include your child's phone number and your own.
3. What is deleted
- Deleted within 30 days: your profile, phone number, answers and working, progress, streaks, contest results, leaderboard positions and referral code.
- Kept: payment records (date, amount and transaction ID), for as long as tax law requires, and totals that can't identify you, such as how many students answered a question correctly.
Unused premium time is lost when the account is deleted. Deleting the app from your phone does not delete your account. Read more in our privacy policy.